Problem
Without regular feedback, it’s hard to identify areas for growth or resolve ongoing issues.
Your solution
Customer Feedback
Reclaim missed opportunities and understand customer needs with data-driven insights that drive smarter decisions and improve service quality and satisfaction.
Schedule your demo
Leverage Customer Feedback for Growth
FaceUp makes it easy to collect anonymous customer feedback and helps you improve customer satisfaction, solve problems and build loyalty that leads to better results and stronger relationships.
Our Solution
FaceUp provides ongoing internal customer feedback through reporting and surveys, driving improvement.
Problem
Negative public feedback can harm your company’s image and erode trust.
Our Solution
FaceUp enables service resolutions, protecting your reputation and relationships with customers.
Problem
Occasional surveys miss ongoing issues and fail to capture timely insights.
Our Solution
FaceUp ensures 24/7 feedback availability through chat or voice messages, so you’re always informed.
Problem
Most of the survey answers are often not insightful enough, and don't give you the opportunity to ask for more details.
Our Solution
Most questionnaires answers are often not insightful enough, and you don't have the opportunity to ask for more details.
58%
more honest feedback is received in organizations that implement anonymous systems.
4+
years for a company to fully recover from reputational damage.
83%
of companies that prioritize making customers happy experience growing revenue.
Easy-to-Use Features
FaceUp's tools are user-friendly and adaptable, featuring customizable settings and ready-to-use templates for various needs.
Anonymous Reporting
Benefit from two-way communication, custom forms, and evidence attachment for secure issue resolution.
Whistleblower Hotline
Report via forms or phone, with live or automated options for seamless case management and follow-ups.
Surveys
Identify key issues and take action with follow-up questions to survey responses - all with detailed analytics.
AI Assistant
Analyzes reports, highlights insights, suggests actions, crafts responses, and creates custom forms and surveys.
Case Management
Centralize reports, set deadlines, assign tasks, customize workflows, and ensure compliance.
Data & Insights
Access key metrics in one dashboard. Filter and visualize data. Get AI-powered insights to spot trends and take action fast.
Security & Privacy
Protect your data with E2EE. Manage role-based access or opt for local server hosting based on geographic needs.
Integrations
Integrate with 3,000+ apps like HR tools, ensuring real-time notifications and seamless task management.
Templates & Customizations
Simplify processes with ready-to-use templates and customizable workflows for reporting and surveys.
Key Advantages
FaceUp’s customer feedback tools allow businesses to centralize input, resolve issues early, and make data-driven decisions.
Gather insights to improve processes and customer experience.
Address issues early to avoid negative public reviews.
Build stronger relationships to improve loyalty, NPS, and LTV.
Manage feedback from customers and employees in one place.
Make data-driven decisions to meet customer needs.
Integrate FaceUp with 3,000+ Apps
Effortlessly integrate your favorite apps and software for a seamless experience.
Feedback from Those We've Helped
Tracey Banta
Manager of People Operations
The entire process to set up was seamless, their customer service was fantastic. The UX is great and it's very user-friendly. They were wonderful to work with.
Thomas Kafka
Partner Ernst & Young, Forensics
I have followed FaceUp with great respect since the days when it helped protect children from bullying in schools. Today, it's just as good at helping businesses. Companies use FaceUp to protect their reputation, employees, assets and company culture.
Vanessa Crafword
HR Executive, ADvTECH Group
FaceUp has helped us tremendously. Our experience with the platform so far has been exemplary. It is easy to use, works seamlessly, and has great features. The FaceUp team also provide amazing customer service.
Rohia Hakim
Compliance Officer, CTP Invest
Whenever people talk about whistleblowing, I always recommend FaceUp. We chose this platform due to its data security, clear report management, simplicity, and pricing. By using FaceUp, we also help to combat bullying in schools.
Zuzana Cholevova
HR manager, Omnicom Media Group
We know it can be hard to speak up in certain situations. So, to encourage people to come to us even in such tough moments, we chose to implement FaceUp. Moreover, by using FaceUp, we are contributing to the creation of a safe environment for schoolchildren, something we strongly believe in!
Jamie Gómez Balderrama
Director of Ética Integral
FaceUp is an incredibly user-friendly whistleblowing tool with all the necessary features for any company. This is a key differentiator to achieving agile implementations. I highly appreciate their effort in adjusting to meet customers' requirements.
Thomas Rodny
HR Director, Sportisimo
I absolutely recommend FaceUp to any company that, like us, has a number of branches over a large area, for instance over several countries. In such an environment, it can be difficult to systematically collect feedback from employees, but thanks to this anonymous platform, it is possible.
Jiri Linek
Ministry of Foreign Affairs of the Czech Republic
We have introduced FaceUp as part of our compliance program. When selecting the whistleblowing channel, we focused on security, anonymity, and accessibility. FaceUp has proven it has all the requirements. The team is always ready to help.
Explore How FaceUp Can Help Your Organization
Top-Notch Security & Global Compliance
You can confidently implement a safe, compliant customer feedback solution that helps you understand customer needs with data-driven insights and encourages your customers to speak up.
ISO 27001 certified
GDPR compliant
Local data storage
End-to-end encryption
Penetration tested
Servers certification SOC 2
Pricing Plans
Choose a plan tailored to your needs, designed to help you effectively manage customer feedback and promote a safer, more transparent organization.
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Get a reliable whistleblower system to ensure compliance and safeguard your organization.
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